PRIVACY & COOKIES

POLICY

Alentejo Surf Camp | Milfontes | Portugal

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PRIVACY & COOKIES POLICY

Alentejo Surf Camp | Milfontes | Portugal

Alentejo Surf School & Camp has created this privacy statement to demonstrate our firm commitment to privacy.

By using the alentejosurfcamp.combuying our services or booking accommodation you accept all statements below if you have not informed us to the contrary.

Information on this site is subject to change without prior notice at any time and you should therefore visit www.alentejosurfcamp.com regularly to view recent changes. Continued use of our websites signify that you agree to any such changes.

LINKS TO OTHER SITES

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The site may provide links to other websites. Please be aware that once you leave the site and enter another website, you may be subject to different privacy practices and policies over which the  Alentejo Surf School & Camp has no control and for which we are not responsible.

WHAT INFORMATION WE COLLECT AND WHERE

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Our site uses several forms that our customers can use to request information or to book services and accommodation. From these forms, we collect the following personal data: full name, address, nationality, gender and contact information, including email addresses and phone numbers.

 

While doing check-in we also can ask you to provide the Passport details or your ID to check relevance and to collect the following information: full name, date of birth, number of passport or ID, country of origin.

WHO CAN GAIN ACCESS TO YOUR PERSONAL DATA?

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Your personal data is only processed by the Alentejo Surf School & Camp . However, your personal data will be shared with our partners ( Partner's Accommodations or Activities booked through us) when this is necessary in order to deliver the service you have requested, or to execute your purchase contract with us, which you agree upon when confirming an order with us. We also use different payment methods (as the Paypal for exemple), Google Drive for processing internal issues related to your booking, chat, whatsapp and phone calls, Mailchimp to send you newsletters, and Facebook and Instagram to answer your questions.

 

Access to your personal data can also be provided to a third party if we can show compelling legitimate reasons for the processing that weigh heavier than your interests and fundamental rights, such as a claim against you as a customer, criminal acts, insurance purposes, accident reports etc.

CREDIT CARD DATA

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The communication of all sensitive credit card information, is encrypted through the use of our secure server and your web browser. We do not retain live records of credit card information on our internet web servers after the booking and payment transaction have been completed.

 

The Alentejo Surf School & Camp indemnifies itself against all data use on reservations made via third party websites/agencies.

​​PHOTOGRAPHY & FILMING

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On occasions The Alentejo Surf School & Camp staff or commissioned professionals may take photos or film guests at our property or during Surf lessons and other activities. This materials can be used for such things as promotional purposes of the School & Camp on either our website, social media accounts or on print material. No permission is needed for this; if you do not wish to be filmed or photographed, you  are required to inform us about it in advance or to voluntarily leave the area where this is taking place. If your photographing or filming other guests not part of your group, then you seek permission from them first. Verbal consent is solicited as a goodwill gesture.

​​WHAT DATA, WHY WE PROCESS IT, AND THE LEGAL BASIS BEHIND IT

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All processing of your personal data is done for the purpose of processing your purchase, sending you newsletters or photo of you, as well as answering your questions. Furthermore, our purpose is to market our services towards you. We do not collect any excess data that we dont need to deliver our services and obligations towards you and your Alentejo Surf School & Camp purchase.

We never save data longer than we need to and only use your personal data for the purposes set out in this policy. After this time, we will safely remove your personal data. 

The personal data we collect via a booking is stored in our customer database for five years. If you make a new booking within five years of your return date from the trip in question, information about previous bookings/products will be saved for another five years. Personal data is stored as a basis for market and customer analysis, for statistical purposes and in order to provide you with a better booking offer and better customer service.

The personal data is also stored in order to enable us to comply with the legal requirements with respect to the supervision in place for package tours and in order to ensure that there is documentation of booking in the event of a complaint. In the event of complaints, some data may be saved for ten years in order for us to be able to defend ourselves against legal claims.

We do not share data with any 3rd party publishing tool. We do not resell your data for marketing purposes

​​WHEN YOU USE OUR WEBPAGE

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In order to improve our web pages functionality and to better understand the needs of our customer, we use cookies and pixels to gather customer information.

When you use any of our websites, we collect data about your use of the service in question. Some of this data may be personal data, for example your IP address if it can be linked to individuals. We also collect information about how you navigate in the relevant service, what searches you make and which products you are interested in.

All your personal data is processed on the base of your consent and are deleted as soon as you delete your cookies in your browser.

​​WHEN WE SEND YOU MARKETING INFO ABOUT OUR SERVICES

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We use your information to send you newsletters that you have signed up to and to market our services to you. For this purpose we process this personal data: your name, phone number and email address. In order to determine which marketing that is relevant for you, we process information that you have shared with us or that we collect from you when using our website.

All your personal data is processed on the base of your consent. We will store your personal data until you withdraw your consent or unsubscribe from our newsletters and marketing.

​​WHEN WE ANSWER YOUR QUESTIONS ON ANY OF OUR CUSTOMER CHANNELS

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We use your information to answer the questions that you have asked us by email, chat, phone, whatsapp, facebook or instagram, or when filling in any of our forms. 

For this purpose we process this personal data: information that you provide to us when asking questions, such as your name and your question. If you ask us to call you, we will process your name and phone number. If you send us an email with your questions, we will process your email address. When you whatsapp us we will also be able to see your phone number. If you send us a chat we will only see your alias name given to you by the chat system, your location (city, country) and other information you choose to share with us in the chat.

Processing is necessary for the performance of our contract, i.e. in order for us to be able to answer your questions as requested and process your We will store your personal data for 12 months after we have answered your questions by mail, so that you can get back to us with further questions or wanting to move forward with an application. For 6 months if you have contacted us by phone, chat, whatsapp, instagram or Facebook

​​WHEN YOU PLACE A BOOKING ON OUR WEBSITE

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We use your information in order to be able to process your purchase, create invoice and to send necessary information to our Partner's accommodation or extra services and activities you are booking through us. 

For this purpose we process this personal data: name, address, phone number, country of residence, email, birth date, gender, passport number.

Processing is necessary for purchasing and security reasons (to be able to identify you). All data involved in a purchase and safe delivery we keep for 5 years for accounting reasons

​​WHEN YOU CONTACT US VIA SOCIAL MEDIA

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We are represented on social media platforms such as instagram and facebook and you have the option to communicate with us on these channels. We use this data only to process your questions sent to us via these platforms. we strongly recommend you to contact us directly through e-mail as our social media platforms are not secured.

For this purpose we process this personal data: public social media account & information from facebook, public social media account & information on instagram.

 

All your personal data is processed on the base of your consent and based on your choice of contact media

you are responsible for what information you choose to share on our social media platforms, including for messages sent to our staff members. if you wish to delete your activity log on social media, please contact us.

​​TYPE OF COOKIES

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Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.
 

Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific site.

​​COOKIES & OUR WEBSIT

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Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

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about us

Recognized as one of the best Surf Camps in Portugal, we provide high performance surf courses for beginner and intermediate levels, guaranteeing your quick quality progress in surfing.

other
contacts

Address: Foros do Freixial , Vivenda Campelo, 7645-012 Vila Nova de Milfontes

Phone: +351 962 349 417

             +351 916 112 852

Email: alentejosurfcamp1@gmail.com

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Proudly created by our team

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